FAQ

Frequently Asked Questions

1. What products do you sell?

We specialize in premium fully stitched sports jerseys. Our collection includes both ready-made jerseys and custom jerseys featuring personalized names, numbers, logos, patches, and embroidery depending on the product selected.

2. Are your jerseys printed or stitched?

All of our jerseys feature high-quality stitched and embroidered details. We do not sell printed jerseys unless explicitly stated in the product description.

3. What happens after I place an order?

After your order is placed, it enters our production process. Once quality inspection is completed, your order is carefully packaged and shipped to your delivery address.

4. How long does production take?

Production time depends on the type of jersey you order:

  • Ready-Made Jerseys: 1–3 business days

  • Basic Custom Jerseys: 3–5 business days

  • Special Custom Jerseys: 7–12 business days

5. How long does shipping take?

Estimated shipping times after production are:

  • United States: 8–13 business days

  • Canada: 8–15 business days

  • Australia: 8–15 business days

  • United Kingdom: 7–12 business days

  • Europe: 8–15 business days

  • Rest of the World: 10–20 business days

Please note that customs clearance or carrier delays may occasionally extend delivery times.

6. Will I receive tracking information?

Yes. Once your order has been shipped, you'll receive a shipping confirmation email with a tracking number.

Tracking information may take 2–5 business days to become active after the carrier receives the package.

7. Can I change or cancel my order?

If production has not yet started, we'll do our best to help modify or cancel your order. Please contact us as soon as possible after placing your order.

Once production has begun, custom orders generally cannot be changed or canceled.

8. Can I return a custom jersey?

Personalized or custom-made jerseys are generally not eligible for return or exchange unless the item arrives damaged, defective, or an error occurred during production.

Please refer to our Return & Refund Policy for complete details.

9. What payment methods do you accept?

We accept secure payment methods available during checkout, including major credit and debit cards.

10. What if my package is delayed, lost, or arrives damaged?

If your package is delayed, lost, damaged, or you receive the wrong item, please contact our customer support team. We'll work with the shipping carrier and assist you in finding the most appropriate solution.

11. How can I contact customer support?

You can contact us anytime by email at cs@asvf.space.

Business Hours: Monday–Saturday

Response Time: Within 12–24 business hours.

12. Why choose ASVF?

At ASVF, we're committed to delivering premium stitched sports jerseys with excellent craftsmanship, secure checkout, dependable shipping, and responsive customer support. Every order is handled with care to provide the best possible shopping experience.