FAQ

1. What type of store are you?
We are an independently operated online retail store focused on secure transactions and dependable service.

2. What happens after I place an order?
Orders go through a structured handling process to support accurate preparation and shipment.

3. How long is your processing time?
Orders are typically processed within 1–3 business days.

4. How long does delivery take?
Shipping times vary by destination. Estimated delivery ranges are provided during checkout.

5. Do you provide tracking for shipments?
Yes. Tracking information is sent once your order has been dispatched.

6. Which payment methods are accepted?
We accept secure payment options available at checkout, including major credit and debit cards.

7. How secure is your website?
Our site uses encrypted technology and trusted payment processors that follow established security standards.

8. Can I modify or cancel my order?
If processing has not started, please contact our support team promptly to review available options.

9. Are returns available?
Eligible items may be returned according to the guidelines outlined in our Return & Refund Policy.

10. What should I do if there is an issue with my delivery?
If your order arrives damaged, incorrect, or incomplete, contact us and we will work to resolve the matter efficiently.

11. How can I contact customer support?
You can reach us through our Contact page or by email. Most inquiries receive a response within 24–48 business hours.

12. What is your approach to customer service?
We focus on clear communication, fair policies, and consistent support to help ensure a reliable shopping experience.