Refund policy

Return, Replacement & Refund Policy

Please read this policy carefully before placing your order.

Order Cancellation

Orders may be canceled or modified within 1 hour of purchase.

After this period, production may begin to ensure timely processing and delivery. Once production has started, orders can no longer be canceled or modified.

If your order is canceled within the 1-hour cancellation window, a full refund will be issued to your original payment method.

Return Policy

We offer a 30-day return period from the date your order is delivered.

If you would like to request a return or exchange, please contact our customer support team by email before returning any item. Returns sent without prior authorization may not be accepted.

Email: cs@asvf.space

Eligible Return & Exchange Cases

Returns or exchanges are accepted only in the following situations:

  • Size Exchange: If you would like to exchange your jersey for a different size, the item must be unused, unworn, unwashed, and returned in its original condition with all original tags and packaging.
  • Shipping Damage: If your order arrives damaged during shipping, please contact us within 7 days of delivery and provide clear photos of both the product and the shipping packaging so we can assist you promptly.

Non-Eligible Return Cases

Returns, exchanges, or refunds cannot be accepted for:

  • Customized or personalized jerseys, except when the item arrives damaged during shipping or an error occurred during production.
  • Refund requests for items ordered in the wrong size by the customer. However, eligible size exchanges may be available in accordance with this policy.
  • Incorrect color, style, or customization selected by the customer.
  • Incorrect shipping address or personalization information provided during checkout.
  • Minor color variations caused by differences in monitor or mobile device display settings.
  • Normal wear and tear or damage occurring after delivery.
  • Change-of-mind requests submitted after the 1-hour cancellation period has expired.

Replacement Policy

If your item arrives damaged during shipping, has a manufacturing defect, or you receive the wrong item due to our error, we'll provide a replacement at no additional cost.

Please contact us within 7 days of delivery and include:

  • Your order number
  • Clear photos of the issue
  • A brief description of the problem

We may request additional information if necessary to verify your claim. Once your request has been approved, we'll arrange a replacement as quickly as possible.

Return Shipping

Customers are responsible for return shipping costs when requesting a size exchange.

If the item is damaged during shipping, defective, or we shipped the wrong item, ASVF will cover the replacement or applicable shipping costs.

Refunds

Refunds are available only in the following situations:

  • Your order is canceled within the 1-hour cancellation period.
  • We are unable to produce or fulfill your order.
  • A verified issue cannot reasonably be resolved through a replacement.
  • An eligible returned item has been received, inspected, and approved.

If your refund is approved, it will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

Need Assistance?

If you have any questions regarding your order, production, shipping, returns, exchanges, or replacements, our customer support team is always happy to help.

Email: cs@asvf.space

Business Hours: Monday – Saturday

Response Time: Within 12–24 business hours